Shipping Options

We encourage those that are feeling sick to respectfully stay home in order to help prevent the spread of the virus. While deciding how to approach shopping, according to your own personal needs, we would like to remind you that there are four ways to shop with KENT:

1. Pickup Orders

• Customers are asked to wait for an email stating “Your order is ready for pickup.” before proceeding to the store.
• Please proceed to selected store’s pickup area and call the number provided or visit the customer service desk and present an email stating “Your order is ready for pickup” with a piece of ID to pick up your order.
• BUY ONLINE PICK UP IN STORE DISCLAIMER: Pick up orders containing trees and shrubs must be picked up from the store the same day, or the day after the order was placed. If the order is not picked up within 24 hours, your order will be cancelled, and no rain checks will be provided.” 

2. Kent Delivery

• Kent Delivery operates 8:00AM to 5:00PM Monday to Friday and will be available for most items, with a flat rate fee of $50 for up to 50km from the selected store.
• Customers will be contacted by Next Business Day for their Kent Delivery Orders.
• Items such as Hot Tub, Baby Barn are excluded from Kent Delivery. Exclusions can be vary depending on the item and resources available to fulfill the delivery. Proper reason will be given in any case of delivery cancellations.
• Additional fees may apply if special equipment, road tolls, ferry tolls, or other fees are incurred.   

3. Ship to Home

• Orders will be dispatched by Next Business Day to customer’s house with the help of our shipping partners; pricing are displayed once the customer enters an address during the checkout process.
• These are simply estimates for delivery timeframes. Delivery times could differ. Holidays are excluded from shipping.
• Depending on the size, weight, and location of the shipment, rates will be changed appropriately. Certain delivery alternatives might not be available, depending on the item and the shipment location.

Kent reserves the right to cancel shipping orders based on costs, logistics and fragility of items. If Kent exercises the right to cancel, the customer will be contacted and every reasonable effort to satisfy the customer will be made.

1. Contactless Curbside Pick Up

• Place your order online to buy online, pick-up in-store*
• Wait for an email confirmation that your order is ready for curbside pick-up
• Upon arrival, call the number on the sign in the designated curbside pick-up spot, provide the spot number you are parked in and an associate will bring your order to you. Please ensure that you have your ID and order confirmation number.

2. Pick Up In-Store

• If Pick Up In-Store is desired, the store selected in the "My Store" above the menu will be used as the location for this shipping option and it will have a delivery fee of $0.00.
• Customers are asked to wait for their confirmation email before coming to pickup their order.
• When you arrive at the store please go to the customer service desk to pick up your order.

3. Ship to Home

• Parcel deliveries will be shipped from Moncton, NB via BNI, Midland, Canada Post Expedited Parcel, Canada Post Xpresspost, and Fedex Ground. Prices will be shown after an address is entered during the checkout process.
• Delivery times are estimates only. Actual delivery times may vary. Shipping will not occur on holidays.
• Shipping costs are based on the size and weight of your order within Canada and USA. Rates will be adjusted accordingly depending on product weight and dimensions, and shipping location. Depending on the product and the shipping location, some shipping options may not be available.

4. Kent Delivery

• Kent Delivery operates 8:00AM to 5:00PM, Monday to Friday, and any orders placed outside these hours will be actioned at the beginning of the next operational day.
• Kent Delivery Orders will be delivered on a Kent delivery vehicle from the store or a nearby store selected as “My Store”. We will contact you by phone within 24 hours to schedule the delivery, pending any unforeseen circumstances. Kent Delivery is available for most items, some exclusions apply (Ex: baby barns, hot tubs, etc.). A flat rate fee of $50 will be applied during the checkout process. This fee covers delivery of most items up to 50km from the selected store. Additional fees may apply if special equipment, road tolls, ferry tolls, or other fees are incurred.

Kent reserves the right to cancel shipping orders based on costs, logistics and fragility of items. If Kent exercises the right to cancel, the customer will be contacted and every reasonable effort to satisfy the customer will be made.