Currently, there are three ways to shop with Kent:
1. Kent Delivery
- Kent Delivery operates 8:00AM to 5:00PM, Monday to Friday, and any orders placed outside these hours will be actioned at the beginning of the next operational day.
- Kent Delivery Orders will be delivered on a Kent delivery vehicle from the store or a nearby store selected as “My Store”. We will contact you by phone within 24 hours to schedule the delivery. Kent Delivery is available for most items, some exclusions apply (Ex: baby barns, hot tubs, etc.). A flat rate fee of $50 will be applied during the checkout process. This fee covers delivery of most items up to 50km from the selected store. Additional fees may apply if special equipment, road tolls, ferry tolls, or other fees are incurred.
2. Ship to Home
- Parcel deliveries will be shipped from Moncton, NB via BNI, Midland, Canada Post Expedited Parcel, Canada Post Xpresspost, and Fedex Ground. Prices will be shown after an address is entered during the checkout process.
- Delivery times are estimates only. Actual delivery times may vary. Shipping will not occur on holidays.
- Shipping costs are based on the size and weight of your order within Canada and USA. Rates will be adjusted accordingly depending on product weight and dimensions, and shipping location. Depending on the product and the shipping location, some shipping options may not be available.
3. Pick Up In-Store
- If Pick Up In-Store is desired, the store selected in the "My Store" above the menu will be used as the location for this shipping option and it will have a delivery fee of $0.00.
- Customers are asked to wait for their confirmation email before coming to pickup their order.
Kent reserves the right to cancel shipping orders based on costs, logistics and fragility of items. If Kent exercises the right to cancel, the customer will be contacted and every reasonable effort to satisfy the customer will be made.
Free Next-Day Delivery
We are happy to offer free delivery through BNI. In order to qualify, eligible orders must:
- Have a delivery address in New Brunswick, Prince Edward Island, or select areas in Nova Scotia.
- Have a total weight under 40lbs and a total volume less than 4 cubic feet.
- Free Next-Day Delivery will not occur on holidays
In order to qualify for free next day delivery, eligible orders must:
- Meet the criteria above.
- Be placed before 6PM Monday to Friday or before 4PM on Saturday and Sunday.
If an order qualifies, a $0.00 BNI shipping option will be shown during the first step of checkout.
Next Day Shipping can be delayed by issues outside the control of the carrier. For example, weather, bridge closures, and Covid-19 policies, may affect shipping times.