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Online orders through KENT.ca can be delivered to our customers in a variety of ways. These options will be made available during the checkout process.

 

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Shipping Options

Currently, there are three ways to shop with Kent:

      1. Kent Delivery
    • Kent Delivery operates 8:00AM to 5:00PM, Monday to Friday, and any orders placed outside these hours will be actioned at the beginning of the next operational day.
    • Kent Delivery Orders will be delivered on a Kent delivery vehicle from the store or a nearby store selected as “My Store”. We will contact you by phone within 24 hours to schedule the delivery. Kent Delivery is available for most items, some exclusions apply (Ex: baby barns, hot tubs, etc.). A flat rate fee of $50 will be applied during the checkout process. This fee covers delivery of most items up to 50km from the selected store. Additional fees may apply if special equipment, road tolls, ferry tolls, or other fees are incurred.
      2. Ship to Home
    • Parcel deliveries will be shipped from Moncton, NB via BNI, Midland, Canada Post Expedited Parcel, Canada Post Xpresspost, and Fedex Ground. Prices will be shown after an address is entered during the checkout process.
    • Delivery times are estimates only. Actual delivery times may vary. Shipping will not occur on holidays.
    • Shipping costs are based on the size and weight of your order within Canada and USA. Rates will be adjusted accordingly depending on product weight and dimensions, and shipping location. Depending on the product and the shipping location, some shipping options may not be available.
      3. Pick Up In-Store
    • If Pick Up In-Store is desired, the store selected in the "My Store" above the menu will be used as the location for this shipping option and it will have a delivery fee of $0.00.
    • Customers are asked to wait for their confirmation email before coming to pickup their order.

    Kent reserves the right to cancel shipping orders based on costs, logistics and fragility of items. If Kent exercises the right to cancel, the customer will be contacted and every reasonable effort to satisfy the customer will be made.

     


    Free Next-Day Delivery

    We are happy to offer free delivery through BNI. In order to qualify, eligible orders must:

    • Have a delivery address in New Brunswick, Prince Edward Island, or select areas in Nova Scotia.
    • Have a total weight under 40lbs and a total volume less than 4 cubic feet.
    • Free Next-Day Delivery will not occur on holidays

    In order to qualify for free next day delivery, eligible orders must:

    • Meet the criteria above.
    • Be placed before 6PM Monday to Friday or before 4PM on Saturday and Sunday.

    If an order qualifies, a $0.00 BNI shipping option will be shown during the first step of checkout.

    Next Day Shipping can be delayed by issues outside the control of the carrier. For example, weather, bridge closures, and Covid-19 policies, may affect shipping times.

     


    Delivery Process

    • Kent Delivery is pleased to use our fleet of trucks and delivery vehicles to bring our products right to your home. Our drivers will do their best to deliver your material where it is most convenient. However, at all times our drivers are conscious of their safety and it’s up to them to determine what is safe and what is not. This typically prohibits heavy deliveries from being delivered up and down stairs. We appreciate your consideration of our driver’s safety.
    • Where stock is available, orders will be shipped within 3 business days. When stock is not immediately available, attempts will be made to acquire the stock from other nearby stores. This may take up to 3 weeks, depending on the type of transfer. If a courier is selected, products that are fragile, too large, too heavy, or contain hazardous materials may be unshippable, and the order may need to be cancelled.
    • The carriers we use are BNI, Midland, Canada Post Expedited Parcel, Canada Post Xpresspost, and Fedex Ground. Once your order has been shipped, we will send you an email with a tracking number. You will be able to use this number to check the progress of your order at canadapost.cafedex.ca, midlandcourier.com, or bnitracking.com.

    CONTACT US

    If your order arrives damaged, incomplete, or incorrectly, please contact us within 2 business days at:

    Phone: 1-877-445-3527

    Mail: orders@kent.ca

    Hours: Monday-Friday: 8AM - 8PM AST Saturday & Sunday: 8AM - 5PM AST

    *Closed on Holidays*

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