Order by Phone & Online Order Inquiries: 1-877-445-3527
PRO TESTIMONIALS
- TRUSTED SERVICE
- Our Dedicated KENT PRO Service Team is here to serve your business large or small.
• Our Dedicated PRO Service Team is knowledgeable on all contractor grade products and services. With our industry knowledge we can assist you from start to finish with your jobs.
• In our Drive through lumber yards, we have a team of yard associates dedicated to getting you in and out as fast as possible.
- PROFESSIONAL PRICING
- Talk with our KENT PRO Service Team at your local store to learn more about your PRO Pricing options.
• Talk with our PRO Service Team at your local KENT store to learn more about your PRO pricing options.
• In your KENT PRO Online profile, you can add and manage multiple payment methods for you and your team.
• Our in-house accounts allow PRO customers to make purchases based on agreed payment terms.
- RELIABLE DELIVERY
- Our Delivery Team will work with you to book a delivery or return pick-up time that works with your schedule.
• We have a strong network of store locations covering urban and rural areas on the East Coast. 95% of Atlantic Canadian households are within our delivery zone.
• Select your preferred delivery date when checking out online to have your materials shipped direct to your jobsite. You can also initiate a return online and upload pictures of the products you want to return.
• With our fast and flexible fleet of delivery vehicles , including cube vans, flatbeds, and boom trucks, we can deliver safely, accurately and on time to any size job.
- LOYALTY REWARDS
- Opt-in for PRO Rewards to earn up to 4% back, plus bonus rewards found in the MY PRO OFFERS page.
• Unlock extra value with PRO Rewards on eligible orders - in-store and online. Get up to 4% back in on your annual cash, credit card, or in-house account purchases. Click to see the tiers.
• Load your personalized offers to add more much more value to your PRO Rewards account.
• Earn 1 AIR MILES® Reward Mile for every $20 when using Cash or Credit Card, before taxes and exclusions. Earn 1 Mile for every $40 when using your KENT in-house account. Connect your Collector Number to your in-house account by clicking here
SERVICE:
Our Dedicated PRO Service Team is knowledgeable on all contractor grade products and services. With our industry knowledge we can assist you from start to finish with your jobs.
In your KENT PRO Online profile, you can see your in-store and online order history, including invoices and in-house account statements.
If you are an existing in-house account customer and have a large project coming up, you can submit a request to increase your credit limit. The KENT Credit team will review your request and reach out to you with the results.
An important aspect of running your own business is keeping your finances in order. To help you manage your invoices we are adding your invoices to your online profile. Under My Invoices in your Account Dashboard, you will be able to search for invoices, view them online, download in PDF, Excel, csv, or export in bulk for use in accounting systems like QuickBooks.
When your monthly statement is generated, it will continue to be sent to you the same way you currently receive it and will be added to your My Statements page in your Account Dashboard. You can view the statements, download the statement on its own, or download the statement along with its invoices. The company administrator can manage which users have access to viewing Statements and Invoices. The company administrator will receive an email notifying them when a new statement has been posted to their account. You can turn off these email notifications under Manage Subscriptions.
In our Drive through lumber yards, we have a team of yard associates dedicated to getting you in and out as fast as possible.
Your orders can contain many skus, use the quick ordering upload feature to load a list of all the materials you need for your next job.
Always ordering the same group of items? To save you time, pre-load as many material lists as you need.
Providing accurate quotes to your customers is crucial for the success of your company. Trust our professional Estimators to provide accurate take offs from your blueprints or project designs.
Using up to date 3D design software like Seljax and 20/20. Our team can bring your project designs to life to share with your clients or team.
Our window specialists will support you through the selection, measuring, and ordering process for your biggest jobs. They are your key contact with our Window suppliers to ensure your order is accurate and delivered on time.
We know your time is valuable so our PRO Service desk and lumberyards are open early.
On the East Coast, our weather can change quickly to rain or snow. To keep you and your material clean and dry, visit our indoor lumberyards in select locations.
We offer a range of services for property maintenance businesses. A member of our PRO Service team can walk you through price consistency, inventory management, order efficiencies, customized orders and specialized product catalogues.
From steel studs to commercial roofing, our PRO Services Team can access the materials you need to complete your largest jobs.
Keep an eye on commodity indexes, industry updates, and how-to vides in the KENT PRO Online Bulletin Board.
In your KENT PRO Online account dashboard, you can build your team structure with roles and permissions for each team member. Give the right amount of access so they can help your business be more efficient.
PRICE:
Talk with our PRO Service Team at your local KENT store to learn more about your PRO pricing options.
In your KENT PRO Online profile, you can add and manage multiple payment methods for you and your team.
Our in-house accounts allow PRO customers to make purchases based on agreed payment terms.
Our buying team is connected to local and global markets, helping source all your special-order needs.
DELIVERY:
When a project ends and you have materials left over, you can snap a picture of the product and submit a form online to have our Kent Fleet team dispatched to pick up your products. On the My Orders page, you will see a new button to “Initiate Return”. Complete the form, submit it, and the Kent delivery team will be in touch to arrange the pick-up.
By adding in-store orders to your online profile, we will now send email updates to the user who created the order. If that user does not exist on your kentpro.ca company roster, the delivery email updates will be sent to the Company Administrator.
NOTE: If you would prefer to turn off these delivery emails, you can manage this under “Manage Subscriptions” in your Account Dashboard.
We have a strong network of store locations covering urban and rural areas on the East Coast. 95% of Atlantic Canadian households are within our delivery zone.
Select your preferred delivery options when checking out online or contact your PRO Service Team to schedule your next delivery direct to your jobsite. Our team will work with you to book a delivery time that works with your schedule.
With our fast and flexible fleet of delivery vehicles, including cube vans, flatbeds, and boom trucks, we can deliver safely, accurately and on time to any size job.
Check the status of your online orders with integrated shipment tracking.
When ordering online you can select to pick up your products at your nearest store.
The KENT PRO Online system will utilize the delivery market inventory to fulfill your orders. Even if your preferred store is out of stock.
When planning a large drywall order, talk to our PRO Service Team to arrange for extra labour to support your delivery. Extra charges may apply.
Whether it is a pallet of shingles being lifted onto the roof or drywall for the 2nd floor of a multi-unit, our boom trucks can lift your product into elevated places. This value added service improves safety on your jobsite and saves you time and money.
REWARDS:
You can earn PRO Rewards and AIR MILES® Reward Miles in-store and online.
Unlock extra value with PRO Rewards on eligible orders - in-store and online. Get up to 4% back in on your annual cash, credit card, or in-house account purchases. Click to see the tiers.
The full list of your offers is found under the menu option “Promotions and Offers > My PRO Offers” or click “View All” (App users) from the home page My PRO Offers widget.
In this section you will find 4 tabs:
Upcoming Offers: From time to time, we’ll give you a sneak peek to offers coming up soon. These offers must be “Loaded” to your profile before you place an order.
Available Offers: Available offers are personalized to your business and require you to “LOAD” the offer to your profile before you place your order. To load the offer, simply click the “LOAD OFFER” button to activate or opt-in for that offer. This is very much like you see with rewards programs from your grocery store chains and other popular loyalty programs. Loadable offers cannot be shared with other PRO Rewards Members because they are aligned to your PRO Rewards account.
Loaded Offers: Offers found in this section are ready for you to earn. If you “LOAD” an offer, it will move to the “Loaded Offers” tab. Loaded offers will show as “Completed” if you have achieved the required activity for that offer. There will be many offers that auto-load to your profile and require no extra steps from you. These offers are available to all PRO Rewards Members. For example, offers found in the monthly PRO FLYER will be auto loaded and shown in the Loaded Offers tab.
Past Offers: For your reference, offers will remain in this tab for 30 days after they expire.
Earn 1 AIR MILES® Reward Mile for every $20 when using Cash or Credit Card, before taxes and exclusions. Earn 1 Mile for every $40 when using your KENT in-house account. Connect your Collector Number to your in-house account by clicking here
Watch for our monthly PRO Flyer to get updates and deals on the best PRO Brands we have to offer.
As a KENT PRO customer you will have access to private events like PRO Shows, Vendor Sponsored Events, local Golf Tournaments, and more.